Electronic Prescription Service (EPS)

Support

As a general rule for pharmacies RA/smartcard and practice/process issues can be directed to the CSU service desk, but application/training/IT etc. should be directed to the pharmacy’s own help desk/area manager as appropriate.

The following table details the support provision:

Issue Type	Support provision
Issues working with local practice/ Process related	CSU Servicedesk & Application Team
RA/Smartcard issue	CSU Servicedesk & RA team
Pharmacy Application/ System Training (may present as practice issue)	Pharmacy Area Manager/ Pharmacy own IT Helpdesk
IT/ Application/ Infrastructure failure	Pharmacy own IT Helpdesk
SPINE issue (may present as process/IT or application issue)	Pharmacy own IT Helpdesk/ Application provider & HSCIC

For support for the Electronic Prescription Service (Release 2) which has transitioned to the North West Commissioning Support Unit (NWCSU), please contact NWCSU’s Service Desk for assistance on 0300 555 0212

mlcsu.servicedesk@nhs.net

Registration Authority and Smardcard Guidance

Registration Authority and Smartcard Guidance Community Pharmacy– October 2015
Sponsor Reporting Guide
Pharmacy Smartcard Checklist
Community Pharmacy Smartcard Form v0.1 (NOTE: you will need to save this to your PC before completing and submitting as per the instructions)
IT Config for UIM – Quick Guide
Assisted Smartcard Unlock– for sponsors using the Care Identity Service
Assisted Smartcard Renewal – for sponsors using the Care Identity Service
PSNC Information on Smartcards

Current RA Processes in Community Pharmacy

Care Identity Service (CIS) has replaced previous smartcard admin systems for Registration Authority (RA). The information below is to help Smartcard Sponsors to use the RA service, carry out their responsibilities in relation to smartcards.

RA Processes

RA Process	Brief Description	How to Raise request
New Smartcard Registration	CSU RA will arrange appointment to check ID and take photo* • CSU RA will raise a request in CIS for Sponsor to approve the access profile assignment *Registration appointments are carried out at CSU offices as standard. Site visits may be arranged, but this will delay the process.	Submit Community Pharmacy Smartcard Form.
Change of Smartcard Access	Submit the attached Community Pharmacy Smartcard Form • CSU RA Agent will raise a request on CIS to be approved by the store Sponsor Submit Community Pharmacy Smartcard Form Call our servicedesk – 0300 555 0212
Smartcard Unlocking	The store sponsor should be able to unlock smartcards using CIS. If a store does not have a smartcard sponsor or unlocker, then the user must arrange to visit the CSU offices.	Preferably this is resolved locally by the store sponsor. If assistance is required: Submit Community Pharmacy Smartcard Form Call our servicedesk – 0300 555 0212
Smartcard Renewal	If a smartcard has not yet expired, the user should be able to self-renew or receive an assisted renewal from the store Sponsor. If the smartcard has expired, the user will make an appointment bring their smartcard to the CSU offices to be renewed.	Preferably this is resolved locally by the store sponsor. If assistance is required: Submit Community Pharmacy Smartcard Form Call our servicedesk – 0300 555 0212
Replacement Smartcard	Replacement smartcards will be sent locked to the store sponsor, if there is no store sponsor, the card should be collected from the CSU offices.	Submit Community Pharmacy Smartcard Form Call our servicedesk – 0300 555 0212
Name Change	This will be carried out by the CSU RA, and a replacement will be arranged.	Submit Community Pharmacy Smartcard Form Call our servicedesk – 0300 555 0212

Servicedesk

0300 555 0212 or mlcsu.servicedesk@nhs.net

Wirral Guidance on the deployment and operation of EPS Phase 4

Wirral have published the following document, however, it may be of interest to all contractors

EPS Phase 4 – Guidance to Pharmacies(June 2020)

Repeat Dispensing Guidance