Smartcard Support
As a general rule for pharmacies RA/smartcard and practice/process issues can be directed to the CSU service desk, but application/training/IT etc should be directed to the pharmacy’s own help desk/area manager, as appropriate.
The following table details the support provision:
| Issue Type | Support provision |
| Issues working with local practice/ Process related | CSU Servicedesk & Application Team |
| RA/Smartcard issue | CSU Servicedesk & RA team |
| Pharmacy Application/ System Training (may present as practice issue) | Pharmacy Area Manager/ Pharmacy own IT Helpdesk |
| IT/ Application/ Infrastructure failure | Pharmacy own IT Helpdesk |
| SPINE issue (may present as process/IT or application issue) | Pharmacy own IT Helpdesk/ Application provider & HSCIC |
For support for the Electronic Prescription Service (Release 2) which has transitioned to the North West Commissioning Support Unit (NWCSU), please contact NWCSU’s Service Desk for assistance on 0300 555 0212