Directory of Services (DoS)
The Directory of Services (DoS) is a central directory of information, maintained by NHS England, which provides NHS 111 call handlers and others with real-time information about services available to support patients.
Pharmacies’ services and opening hours are included within the DoS and it is important to the efficient working of NHS 111 and some other urgent care providers that information on pharmacy services is accurate to allow patients to be appropriately referred to community pharmacies, such as for the Community Pharmacist Consultation Service.
Further information can be found at https://cpe.org.uk/digital-and-technology/databases-of-pharmacies-and-services/directory-of-services-dos/
Geolocation
Each pharmacy entry contains a geolocation marker (map pin) linked to its address. This determines whether the pharmacy appears in electronic referral searches, based on proximity to the patient’s registered address or current location.
Accurate geolocation data within pharmacy DoS profiles is essential to:
- Ensure patients are offered the most appropriate and convenient pharmacy service.
- Maximise uptake of Pharmacy First and related referral pathways.
- Reduce inappropriate re-presentation to GP practices.
- Support pharmacy remuneration through correct service delivery.
Pharmacy Contractors
- Must ensure that their DoS profile, including geolocation, address, and service availability, is accurate and kept up to date and should regularly review their DoS entry to confirm accuracy.